Run aged care operations from one connected platform.
Omni Freedom helps aged care providers manage care-recipient records, staff rostering, visits, medication tasks, family communication, inventory, billing, compliance evidence and reporting in one AI-native care operations ERP.
The aged care provider base is also substantial. At 30 June 2025, Australia had 1,338 home support providers operating through 3,638 outlets, 923 home care providers delivering through 2,363 services, and 707 residential care providers delivering through 2,590 services with 224,493 residential care places. (Gen Aged Care Data)
Australian aged care is undergoing digital reform. The Department of Health, Disability and Ageing says digital systems support services for more than 1.5 million older people and that providers must adapt to changes affecting service delivery, provider payments and registered provider operations. From 1 November 2025, providers needed to update provider details, prices and services, submit some forms and reporting through the Aged Care Quality and Safety Commission, and update third-party software interfaces for claims and payments where relevant. (Department of Health)
Complete care-recipient profiles with medical history, care plans, medication schedules, preferences and emergency contacts in a unified record.
Automated scheduling based on care-recipient needs, skill requirements and regulatory ratios with drag-and-drop simplicity.
Schedule medication-related tasks, record administration, surface allergy warnings and support documented workflows.
Keep families informed with care updates, visit notes and direct communication channels integrated into care workflows.
Connect care delivery to billing, generate compliance evidence and produce reporting for aged care quality standards.
AI-powered reporting and analytics across care operations, staffing, financials and compliance readiness.
As of 1 November 2025, the Government's Higher Everyday Living Fee (HELF) replaces Extra Service Fees (ESF) and Additional Service Fees (ASF) across residential aged care. This represents a significant operational and compliance change for providers.
What is HELF? The Higher Everyday Living Fee is a new fee structure designed to give residents more choice and transparency in the services they receive. It replaces the previous Extra Service Fee and Additional Service Fee arrangements, which were often complex and difficult for residents to understand.
New compliance requirements. HELF introduces formal agreements between providers and residents, with strict regulatory requirements including:
Administrative burden. The transition to HELF creates significant additional administrative work for providers. Staff must manage formal agreements, track compliance timelines, conduct fairness assessments, and maintain accurate records. Many legacy systems are not designed to handle these new HELF requirements.
Revenue implications. Without proper systems to manage HELF, providers face revenue risk. The ability to capture, document and bill for HELF services accurately and compliantly is essential for maintaining financial sustainability under the new arrangement.
How Omni Freedom helps. Omni Freedom provides integrated workflow automation, resident agreement management, compliance tracking, and audit-ready documentation to help aged care providers manage HELF requirements efficiently. Service requests, approvals, cooling-off tracking, and billing are connected in one platform, reducing staff burden while protecting revenue and maintaining compliance.
Discover how our AI-native care operations platform can transform your organisation.